After presenting my early interventions (see below) I received the following feedback.
Note – to watch the video I have created please view the following blog post: https://nicoleparkes.myblog.arts.ac.uk/2021/05/08/my-early-intervention/
Feedback:
To move away from the term focus group when describing my online panel event, as this doesn’t accurately describe the action I am taking.
To invite an audience to my panel discussion, so there can be feedback and engagement from individuals that would otherwise be left out of the conversation.
To move away from the term consultancy when referring to ‘Nature. In’ as this is not the academic focus.
Reflection: Nature. In is an entity I am utilising to bring all of the stakeholders and actions of my project together in a unified outcome. So, Nature. In will be utilised in the future but in the capacity as a unifying entity of my project work.
To interrogate academic sources that I have analysed and test the rigour of the methods in the context of my project.
For instance, analysing whether the academic methods and measures I have highlighted apply to my project
To develop my own definitions for the context of my project of terms such as hospitality and the wellness resultant from biophilic schemes in hospitality businesses
I am utilising a very westernised view of hospitality in the context of my work and this positionally needs to be made apparent
Consequently, a language will be developed around my work to describe the focuses of the project
After analysing and reflecting on this feedback I incorporated it into developing my final Project 6 -What, Why, How, If proposal that I have attached below:
Therefore, my project can be summarised by the following diagram:
Reflection/ Next Steps:
Following the work I have completed over the course fo Project 6 , I am very excited to now begin to launch my work into the testing phase of my interventions. I will begin testing my video intervention to engage hospitality businesses immediately. Additionally, I will continue to develop my intervention of the online panel discussion by gathering further participants from hostility businesses and securing a platform to host the discussion. Finally, I am gear to begin building my online sharing group over the coming weeks and testing this with hospitality customers.
Furthermore, I am keen to begin developing my own definitions to utilise within the context of my research, which will best describe the intricacies of the different areas of my work. Moving forward through my project I also look to continue developing my set of language that I employ around my work. This language clearly differs when interacting with my different groups of stakeholders, specifically between engaging with biophilic experts Vs hospitality businesses and customers. I am fascinated by the possibilities of the information that can be gained from my work, especially through my intervention testing, and I look forward to developing this information into new knowledge.
Future Reading List
Abd ELghani, R., El Aidi, D.M. and Kassim, O. (2020) “Towards a methodological approach to apply Biophilic Interior Design in hospitality spaces.” Journal of Design Sciences and Applied Arts, 1(2), pp.177-191.
Alcorn, M.R. (2014) Green Restaurant in Practice: Employee Attitude and Behavior Towards Environmental Sustainability (Doctoral dissertation, Oklahoma State University).
Capaldi, C.A., Passmore, H.A., Nisbet, E.K., Zelenski, J.M. and Dopko, R.L. (2015) “Flourishing in nature: A review of the benefits of connecting with nature and its application as a wellbeing intervention.” International Journal of Wellbeing, 5(4).
Dias, B.D., (2015) “Beyond sustainability–biophilic and regenerative design in architecture.” European Scientific Journal, 11(9), pp.147-158.
Gillis, K. and Gatersleben, B. (2015) “A review of psychological literature on the health and wellbeing benefits of biophilic design.” Buildings, 5(3), pp.948-963.
Heath, O. (2021) Design a Healthy Home. Penguin Random House, London.
Kellert, S. R. (2018) Nature by design: the practise of biophilic design. Yale University Press.
Light, A. (2004) Restorative Relationships.
Park, E.O., Chae, B.K., Kwon, J. and Kim, W.H. (2020) “The effects of green restaurant attributes on customer satisfaction using the structural topic model on online customer reviews.” Sustainability, 12(7), p.2843.
Teng, Y.M. and Wu, K.S. (2019) “Sustainability development in hospitality: The effect of perceived value on customers’ green restaurant behavioural intention.” Sustainability, 11(7), p.1987.
Uhlmann, K., Lin, B.B. and Ross, H. (2018) “Who cares? The importance of emotional connections with nature to ensure food security and wellbeing in cities.” Sustainability, 10(6), p.1844.
Focus Group – Developing applications of nature with nature experts and hospitality businesses
For my second early intervention, I wish to produce an event to create change. I am in the process of organising a focus group which is taking the form of an online panel discussion, due to pandemic restrictions.
The focus group aims to bring hospitality businesses together with experts in biophilia in the aim of making change in how nature can be most effectively applied in hospitality businesses to re-connect people to the natural world.
The discussion will be relatively free forming, but a series of 3-5 prompts will be developed by myself to guide the conversation into the necessary areas.
At present the focus group is looking to take place on the 27th May, however this may change as people finalise their availability.
Confirmed Panellists:
Kristina Libby– Biophilic expert – worked on projects looking to incorporate biophilic design in workspaces to improve wellbeing and creativity
Leonardo Binetti – Biomimetics expert (mimicking natural materials, designs and systems with technology)
Simon Gardner – General manager of hospitality businesses for 25 years
Panellists Waiting to Hear Back From:
Abid Butt – Host of ‘Hospitality Talks’ group, which investigates problems facing the hospitality industry
Other individuals involved in hospitality and biophilia have been contacted, but are unable to partake at present.
In my next steps I will look to engage more individuals specifically from the hospitality industry to take part in the focus group. I have secure more biophilia experts than individuals from the hospitality industry and I wish there to be a near equal balance in representative of both halves in the focus group.
Further Future Intervention – Developing application of nature with customers
In the near future I also look to make an intervention targeted at the customers of hospitality businesses.
This intervention will involve creating a space for an ongoing process, by developing an online sharing group. The group will utilise an existing social media platform, such as Facebook, to engage as many people as possible by extorting their existing user base.
The group will provide customers of hospitality businesses that sell food and drink to share images of applications of nature or just nature itself to the group. The images will then be analysed and utilised to develop the most effective, manageable and feasible applications of nature for my project. The data supplied by customers of hospitality spaces will be analysed for frequencies of certain key elements such as light, sound, water and greenery to calculate which of these larger sectors is most important to customers. There will also be subsections that will be analysed that will go into greater depth regarding how these sectors are being approached, for instance the use of planting for the greenery section. The approaches that people like will also be closely examined to see how they could be adapted to be used in hospitality businesses that sell food and drinks.
Creating this intervention is not currently underway, as it is still in the ideas development phase. But creating this intervention will become a top priority, once the intervention of showcasing my video to hospitality businesses and organising the focus group are underway.
For my first early intervention, I wanted to target the issue I have been facing of explaining the complex subjects my project aims to tackle in a simple format. I then intend on utilising the simplified format of my ideas to engage my stakeholders of hospitality businesses.
To read further on my exploration of how I reached the formulation of this intervention, pleasure read my earlier post on developing interventions here: https://nicoleparkes.myblog.arts.ac.uk/2021/04/25/developing-an-early-intervention/
Intervention 1 – Engaging Hospitality Businesses
I have developed a video which aims to metaphorically express the importance and value that applying nature into hospitality spaces could have for hospitality business and their customers.
The video aims to break down my intrinsic aims for my project by utilising a metaphor that everyone is familiar with. This being unscented candles vs scented candles. The purpose of showcasing this video to my stakeholders is to help them engage with my work and feel they can actively contribute and get involved in what it is trying to achieve, rather than it being a project which utilises complex terms and ideas that are skewed at purely academics.
Iteration 1:
Below is the first iteration I made of my video. I have since adapted this video, as I felt the audio including technical terms such as biophilic was unapproachable for the individuals in the hospitality industry I am trying to engage. Also, I felt this initial audio didn’t explicitly showcase the point of re-connecting to nature, rather it more focused upon the wellbeing benefits of nature which isn’t the primary focus of my project.
Iteration 2:
Below you can see the updated version of my video, which I intend on showing to my stakeholders of hospitality businesses that serve food and drinks, to get them involved in the conversation around creating a re-connection to nature in their spaces.
After showing this video to my stakeholders, I plan to ask them how this made them think about the possible values of the integration of nature and re-connecting to nature in hospitality spaces. I will then ask if they now feel that the integration of nature is something they would be interested in testing out in their spaces and why? I will ask if they have any initial ideas of where they would benefit most from applications of nature to re-connect people with nature and how they think this may look?
Consequently, the point of this intervention is to start a meaningful conversation with my stakeholders, rather than overwhelming them with technical terms and ‘fluffy’ complex ideas.
Bibliography
Ideal Home (2019) “You won’t believe how much Brits are spending on candles each year! How much money are you burning? Ideal Home [Online] https://www.idealhome.co.uk/news/brits-annual-spending-candles-222764 Accessed 27/04/21
Moving from Project 5 to the present Project 6 there has been multiple iterations and developments in my research question, the process of which you can see explained below.
End of Project 5:
How can nature be intrinsically incorporated into hospitality spaces to evoke social interactions and improve wellbeing?
Following Iterations:
How can nature be applied in hospitality spaces to attract customers, encourage social interactions and improve wellbeing?
Evolved to this when looking to move away from just focusing on wellbeing, looking to encourage social interactions and also looking at engaging businesses in the project by aiming to attract customers.
How can biophilic design be utilised to form a connection between people and nature in commercial entertaining spaces?
The realisation of creating a connection was established at this point and so then evolving the question became around the wording of ‘hospitality spaces’.
Too specific in naming biophilic design, limits off any other possible applications of nature
Not specific enough in the space definition
How can commercial entertaining spaces that serve food and drink be utilised to create connections between people and nature?
Better in specificity of the targeted space
Focus has shifted away from nature here and to the arena of the space, need to get back to connecting with nature being the priority
Look at it being a re-connection, as we have drifted away from nature through evolution, it isn’t a new connection
How can nature be incorporated into commercial entertaining spaces that serve food and drink, to re-connect people with the natural world?
Seemingly better iteration
After stakeholder engagement questioning the arena I was offering to, it required revising
To gain a greater industry knowledge of the different applications of biophilic design, as well as the differing ways connections can be formed utilising nature, I reached out to biophilic deign experts.
Kristina Libby
She is an artist, innovator and technology executive. She has recently worked on projects looking to improve wellbeing and creativity in the workplace by applying biophilic design principles.
My conversation with Kristina, revealed the following:
She feels strongly that as a society we should be moving towards making indoor spaces as attractive as outdoor spaces.
She stated that people are 15-20% more likely to spend time in hospitality environments that have increased green spaces.
She feels that many hospitality spaces almost feel dead at present, some even toxic. We should be aiming to make these spaces welcoming and spaces that make us feel good and alive.
She advised that when looking at measuring topics such as wellbeing and social interactions, I should consider: How long people stay, whether group sizes expand over time and emotional self reports after visiting the spaces.
She felt that in relation to hospitality businesses, they have been too harshly hit by the pandemic to look at large scale improvements. But, as the economy improves she expects there to be greater willingness to draw people to spaces using nature.
This feeds into my smaller, manageable scale and approach
She feels buildings are spaces that improve wellbeing and connect people with nature are essential to creating a better planet.
Rajalakshami Iyer
She is a landscape architect and interior landscaper, who is passionate about connecting people to nature.
In my conversation with Rajalakshmi, she provided great insights into alternative ways to apply biophilic design, that target the feeling of making a connection. For example, she explained how she tends to utilise biophilic design principles to touch peoples hearts and trigger childhood or good memories. This makes the spaces feel honest and people can form a very personal connection with the nature.
Hospitality Businesses
To better understand how hospitality businesses are currently approaching bringing nature into their spaces, I began to ask people involved in the industry for their take on things.
Simon Gardner
He is a general manager with 25 years experience in the hospitality industry.
The discussion with Simon provided an interesting angle on how nature could be applied to discourage certain types of unwanted, troublesome behaviours due to the calming restorative benefits of nature. Additionally, Simon’s input helped me to establish that hospitality businesses are welcome to the type of change that I am trying to make.
Ajit Nair
He is a manger of hospitality businesses.
Ajit also furthered that some hospitality businesses are open to biophilic design.
Reflection:
From engaging with stakeholders in the hospitality industry, I have had two very beneficial discussions with general managers of hospitality businesses. The first being with Simon and the second with Ajit. From these discussions I noted that introducing nature, specifically greenery into the hospitality spaces is an accepted idea in the field. But, that the introduction of differing parts of nature into hospitality spaces such as sound, water, pattern and in some cases (not Simon’s) light, are largely overlooked.
However, it must be noted that these two stakeholders reached out to a post I put in a large Facebook group for hospitality business owners which stated my intentions for biophilic design applications. Therefore, their accounts are representative of those who are interested in applying nature in spaces, as they engaged with my post. However, many others in the group did not engage with the post, possibly suggesting that they are less interested in brining nature into they spaces.
Hospitality Customers
In order to establish how customers may be attracted to hospitality businesses and how they develop their connections with nature, I reached out to my following on instagram. This following is of around 700 people from varying backgrounds, ages and areas.
From this stakeholder engagement I discovered that 93% of people who responded stated that they would be attracted to a hospitality business if it intrinsically incorporated nature. I reached out to the people in the 7% who responded NO but unfortunately I didn’t receive any replies as to why they responded that way.
I also learnt that feelings of relaxation, calm and peace are prominent effects of having string connections with nature, so they may be things I could attempt to measure to determine the quality of connection developed, alongside the academic scales of connection to nature.
Other highly beneficial feedback I gained stated that, people miss the natural world when they aren’t in it, so brining nature to people in hospitality businesses has a clear market.
Early Intervention
As an early intervention, I am looking to set up a focus group in the form of a virtual panel discussion, that aims to bring hospitality businesses and biophilia experts together to create change. I will explain the focus group more in a later blog post. So far, Kristina Libby, Rajalakshami Iyer, Leonardo Binetti (see previous stake holder engagement posts) have all agreed to take part in the discussion. Simon Gardner has potentially agreed to take part, depending upon work agreements.
Throughout the evolution of my enquiry the term hospitality has developed within my research question. However, I have been advised to focus in on a more precise area of the field or a unifying term that describes the range of spaces I wish to address.
Hospitality spaces are being utilised as the focus for my project, as they are currently overlooked in biophilic design schemes and research. There is a growing volume of work looking to apply biophilic design in workspaces, healthcare spaces, hotel accommodation and even homes. However, hospitality spaces are largely left out. Hospitality has also been hit very hard by pandemic restrictions in the UK and I have a vested interest in the hospitality industry having worked a number of jobs in the sector and enjoy discovering new hospitality spaces in my free time; which drives my passions for this project.
Scalability:
Additionally, focusing on hospitality spaces is a way to make the aims of my project achievable in the scale of my masters project. Therefore, if my work is successful it could be scaled up to other sectors of the hospitality industry. When looking to ‘dream big’ into the future, if successful my work may even be scaled up to vastly larger schemes such as the ‘BiodiverCity’ in the Penang Islands, Malaysia that is currently being developed by BIG; the architectural firm ran by Bjarke Ingles (who I examined in my box of uncertainties project) (GQ, 2021). The BiodiverCity is pioneering in creating a sustainable global destination, connected by autonomous transport, transforming the mudflats of Penang into a greater future for Malaysia (DeZeen, 2020). My work in hospitality spaces could be incorporated into the hospitality spaces in a city scheme similar to this, to help achieve incredible large scale connections to nature.
What Is Hospitality?
Due to the ambiguity surrounding the term hospitality, I aim to eventually remove the term in my research question altogether to one more specific to an area of hospitality. Changing the term hospitality aims to narrowing the focus of my research further and making it truly achievable in the time scale. Consequently, the work below explains my process of working towards narrowing my research field in relation to the term ‘hospitality’.
When exploring the topic of hospitality further, I discovered hospitality and the hospitality industry to host two distinct definitions:
Hospitality:
A contemporaneous human exchange, which is voluntarily entered into, and designed to enhance the mutual wellbeing of the parties concerned through the provision of accommodation, and/or food, and/or drink (Brotherton, 1999).
or
The friendly and generous reception and entertainment of guests, visitors or strangers (Oxford, 2021).
Essentially hospitality involves voluntarily entertaining people and hospitality spaces include any space that is utilised to entertain people.
Hospitality Industry:
The hospitality industry is comprised of commercial organisations that specialise in providing accommodation and/or, food, and/or drink, through a voluntary human exchange, which is contemporaneous in nature, and undertaken to enhance the mutual well being of the parties involved (Brotherton and Wood, 2000).
So, the hospital industry essential monetises the service of hospitality. Therefore, the hospitality industry more accurately represents the spaces I wish to target in my project. the hospitality industry includes businesses which can implement applications of nature, that allow a connection to nature to be fostered by numerous individuals who frequent those spaces.
I discovered that this slight difference between the entertaining and hospitality is a nuanced concept (Tefler, 2000), but may be useful in distinguishing between the precise outcome of the experience in the space that I am trying to achieve.
Brainstorming around why hospitality spaces are utilised:
largely informal spaces
social interactive spaces
business meetings
work drinks
meeting friends/family
personal time – enjoying entertainment/ food or drink
networking
social media work – gathering content for posts or ad work promoting spaces
necessity, in need of food or drink
Different Sectors Of The Hospitality Industry – Which To Focus Upon?
Working from the definitions of the hospitality industry, there is a clear split of 2 key sectors within the hospitality industry, those that look to provide accommodation and those that provide food and drink. Subsequently, I explored biophilic design application in these different settings.
Hotels/ Accommodation Spaces
Hotels are one of the most widely utilised hospitality spaces in Biophilic deigns schemes, specifically in relation to their accommodation spaces (The Resident, 2019). They are seen most frequently with pioneering designs and huge comprehensive schemes re-energisning the spaces. For instance, in Singapore the Park Royal collection hotel at Marina Bay (Panpacific, 2021). Therefore, hotels having large comprehensive schemes require a large budget from the hotel and scale of consultancy operation to conduct the work. Both of which are out of the scale for my MA project. Additionally, due to these spaces already having a biophilic focus, my work will arguably have a lesser effect in these arenas. However, a way in which my work could have a small impact in hotel spaces would be to target struggling hotels with minimal budgets to build connections to nature in these spaces that cannot employ the big schemes. However, it is arguable the profound nature that this change would have, due to the amount of attention hotels are receiving, it will only be a matter of time before the large scale adaptations trickle down into the smaller hotels.
Pubs/ Bars – Restaurants – Pop-ups/ Events
Pubs/bars, restaurants and events spaces have very minimal focus at present in applying biophilic design. When biophilic design is applied in such areas it predominately includes simply adding a few plants into the space, making little impact. At present there are very few companies looking to employ biophilic deign specifically into events, but one company at the forefront of this venture into biophilic events is ‘Planted’. Planted Cities aims to run zero waste, biophilic events and is the first of its kind (Planted, 2021). Protype events for which was held last September and the first real event to hopefully take place in September 2021 at Kings Cross, which I have already signed up to attend. I have also reached out to contact Planted in the hopes of working with them in some capacity to achieve the goals of my project. Therefore, there is huge scope for addressing the spaces of pubs/bars, restaurants and pop-ups/ events with applications of nature. So, what do all of these spaces have in common? They serve food and drinks.
Reflection:
My project will not be focusing upon hotels, so I needed to find a term that encompasses spaces that involve the hospitality industry, entertaining, excludes hotel accommodation and serves food and drinks. The term needs to unify the spaces that I do wish to focus upon, being pubs/bars, restaurants, pop-ups and events. Consequently, my field for enquiry in my question became “commercial entertaining spaces which serve food and drink”. The term aimed to target the business element of the hostility industry, focusing upon the aim of pleasure from entertaining and removing ambiguity as to what constitutes hospitality; whilst specifying that the spaces sell food and drink.
However, I will continue my stakeholder engagement further to attempt to narrow in even further within the subsection of commercial entertaining spaces, which can be scaled to up include other fields of hospitality if successful.
Stakeholder Feedback/ Realisation:
When talking with stakeholders, both in hospitality businesses and biophilic experts, I began utilising the term ‘commercial entertaining spaces that serve food and drink’. However, when utilising this term multiple stakeholders needed greater clarification of which spaces I was in fact referring to. From these conversations I realised that the term ‘commercial entertaining spaces that serve and food and drink’ wasn’t actually effective in engaging with my stakeholders. Although the term does accurately represent the area I am aiming to target according to academic studies, it isn’t easily understandable from a public perspective, you have to be an expect in defining hospitality and what determines hospitality vs entertainment to understand the area I am targeting. Consequently, it was ineffective and required changing.
Decision – Working Phrase For The Area Of Hospitality
Therefore, I stepped back and looked again into a term that could be easily understood and accurately represented the field I am aiming to target. I also looked back at prior engagement with my stakeholders and when utilising the term hospitality I didn’t have any issues of understating the areas I aimed to target. Therefore I looked back further at utilising hospitality, but instead of hospitality spaces keeping the clear commercial element by stating hospitality businesses and the defining into serving food and drink. Subsequently, my working term is now ‘hospitality businesses that serve food and drink’.
Bibliography
Brotherton, B. (1999)”Towards a definitive view of the nature of hospitality and hospitality management.” International Journal of Contemporary Hospitality Management 11(4): 165- 173.
Brotherton B., Wood R.C. (2000). “Hospitality and hospitality management.” In: In Search of Hospitality: Theoretical Perspectives and Debates (eds. C Lashley, A Morrison), pp. 134- 156. Butterworth-Heinemann: Oxford.
GQ (2021) “‘BiodiverCity’ is an alluring glimpse at how designers will take on climate change” GQ [Online] https://www.gq-magazine.co.uk/lifestyle/article/bjarke-ingels-biodivercity Accessed 02/05/21
Telfer, E. (2000). “The philosophy of hospitableness.” In: In Search of Hospitality: Theoretical Perspectives and Debates (eds C Lashley & A Morrison), pp 38-55. Butterworth-Heinemann: Oxford.
The Resident (2019) “Experience urban forest bathing in London’s first biophilic hotel suites” The Resident [Online] https://www.theresident.co.uk/lifestyle-london/londons-first-biophilic-hotel-suites-filled-with-houseplants/ Accessed 01/05/21
Once I had decided that the direction of my project was moving towards developing connections between people and nature, I began by brainstorming my ideas around connections to nature, which you can see below.
From this initial thinking, I developed 3 key areas that need to be addressed:
Why do we need to connect, or more precisely re-connect, with nature?
How will this re-connection be achieved?
How will this re-connection be measured?
1- Why do we need to re-connect with nature?
Humans have an innate connection to nature. However, due to technological advancements, extended working hours and processes such as urbanisation we have become distant from the natural world (Bragg et al., 2013). On average people spend 90% of their time indoors (Opinium, 2018), and given the current restrictions with the pandemic this figure has undoubtedly been heightened even further! Subsequently, being indoors already immediately removes us from the natural world in its traditional sense. However, there are many different methodologies which will be tested and adapted throughout the course of this project to bring the natural world to the indoors; effectively bringing the natural world to the people.
Connecting to nature is the amount that an individual includes nature in their personal identity (Schultz, 2002). Connection includes understanding the complexities of nature, good and bad and accepting it as a whole (Nisbet et al., 2009). Connectedness to nature is also an indicator for subjective reports of wellbeing, for example connection to nature has been taken to include feelings of peacefulness, developing a sense of place and a respect for nature (Hine et al., 2009).
Having a strong connection with nature is important because…
Nature Deficit Disorder is the human implications of a disconnect from nature. The disorder involves costs of diminished attention rates, increased mental and physical illness and reduced use of the senses (Louv, 2005). Originally this disorder was focused upon children, however in more recent academic study it has also been observed in adults. Reconnecting adults with the natural world is not only important for their personal health and lives, it is also important to pass on experiences of the natural environment to their children, otherwise connection to nature will eventually be lost due to a term referred to as ‘extinction of experience’ whereby children spend less and less time in nature as adults are disconnected from it (Pyle, 2003).
The implications for connecting people with nature, in the setting of hospitality spaces that serve food and drink is demonstrated again through the diagram below.
2- How will this re-connection to nature be achieved?
Reconnecting with nature will be achieved through implementing biophilic, biomimetic and natural design features into hospitality spaces.
Therefore, the connections will be developed through exposure. Exposing people to natural design in informal spaces that they typically visit for leisure allows people the freedom to explore the applications of nature and soak in their benefits, consequently developing their personal relationship and connection with nature.
Through applications of biophilic design, many spaces that we spend a great deal of time in are being adapted to bring in the benefits of nature, such as in the workplace, healthcare spaces and hotel accommodation. Consequently, providing an opportunity to learn from these applications of nature and build off them to apply nature into hospitality spaces but instead aimed to evoke re-connection to nature.
The scientific evidence for the exposure to nature having a positive correlation with improvements to personal health both physical and mental, is continuing to increase (Defra, 2011). Subsequently, re-connecting people with the natural world via exposure to natural elements is firstly of benefit to the individual and their health; secondly it may allow for increased attention to be paid the future survival of the natural world.
3- How will this re-connection with nature be measured?
A baseline level of connection to nature will need to be established to conduct this work. Baseline studies of general populations and granges already exist in academic work and so they may be utilised in my project.
To measure the changes in connection to nature there are limited measures, as it is an emerging concept (Schultz et al., 2004).
Key measures of connectedness to nature :
Connection to Nature Scale
Single-factor measure
Developed by Mayer and Frantz, 2004
Based on the principle of the ‘Land Ethic’ by Leopold (1966)
Defines connection to nature as “an individual’s affective, experiential connection to nature” (Mayer and Frantz, 2004, pp.504)
Considered primarily a trait measure but there is an adapted version for measuring state (which previous University of Essex research has shown to be responsive).
Nature Relatedness Scale
3-factor measure – self, perspective and experience
Developed by Nisbet, Zelenski and Murphy, 2009.
Nature relatedness describes individual levels of connectedness with the natural world and comprises the cognitive, affective, and physical connection we have with nature (Nisbet et al., 2011).
“Self” = “an internalized identification with nature, reflecting feelings and thoughts about one’s personal connection to nature” (Nisbet et al., 2009).
“Perspective” = “an external, nature-related worldview, a sense of agency concerning individual human actions and their impact on all living things” (Nisbet et al., 2009)
“Experience” = “a physical familiarity with the natural world and the level of comfort with and desire to be out in nature” (Nisbet et al., 2009)
Considered a trait measure.
Inclusion of Nature with Self
Single-item question
Developed by Schultz, 2002
Designed to measure the extent that individuals include nature as part of their identity. Schultz considers ‘inclusion’ to involve caring about nature (affective), connectedness (defined here as cognitive) and commitment (behavioural).
The question asks participants to rate their connectedness to nature by choosing one of seven pairs of circles that differ in their degree of overlap.
The question can be used as either a state or a trait measure (there are two different wordings) (Schultz, 2002).
Environmental Identity Scale
Developed by Clayton, 2003
Designed to assess the extent to which individuals identify with the natural environment and environmental causes.
24-item scale which looks at spending time in nature, enjoyment of nature, learning about nature, responsibility for nature and ‘oneness’ with nature.
Emotional Affinity to Nature
Developed by Kals, Schumacher, & Montada, 1999
4-factor measure
Emotional affinity toward nature is described as being the love or affection towards nature (107) and the hypothesis is that this emotional affinity should increase nature-protective behaviours.
The 16-item scale consists of four subscales: Love of nature, Feelings of Freedom, Feelings of Safety, and Feelings of Oneness with Nature.
Considered a state measure.
At present, for my project I am looking to employ the measures of connectedness to nature of: Nature relatedness scale, Inclusion of nature with self, and emotional affinity to nature. These scales may be employed by following a group of regular customers to a specific hospitality business over a period of time, if the relationship is built up with customers and business owners to allow this. Otherwise, the measures may be employed on an individual visit by visit basis. The nature relatedness scale may be useful in gaining a sense of how peoples opinions to the wider natural world differ depending on their interactions with nature. Emotional affinity to nature may be utilised to gauge personal feelings towards nature, perhaps pertaining to changes in emotional state and wellbeing. Inclusion of nature with self may allow individuals to define succinctly, due to the one question nature of the measure, the connectedness to nature. However, I will continue to explore if any other measures of connection to nature may be more suitable for my project, as my work evolves.
Re-connecting With Nature
In the endeavour to re-connect with nature I have developed a working title for a consultancy or organisation that I aim to form to establish this goal. ‘Nature. In’ aims to bring nature back into spaces in which it is currently excluded. This inclusion of nature will begin in hospitality spaces that serve food and drink and will be scaled up to other hospitality settings if it proves to be successful.
The aim to reconnect people with nature in hospitality spaces, which are typically visited for leisure provides people with the freedom to explore feeling connected to nature, along with feeling its benefits, such as becoming re-energised. Consequently, people will return to nature to feel the benefits once again, thus growing their relationship. People may even give back to the natural world that they have formed a relationship with, by caring for it and subsequently helping to tackle the climate crisis.
Creating this re-connection is not a step away from the change I previously proposed at the end of Project 5 (see below). Instead forming a re-connection to nature, as proposed, is the single-strand accumulation of all the different aspects that were involved in my previously proposed change; thus, it embodies the same change I wish to see.
Change I want to see…(Project 5)
Bibliography
Bragg, R., Wood, C., Barton, J. and Pretty, J. (2013) “Measuring connection to nature in children aged 8-12: A robust methodology for the RSPB.” University of Essex.
Clayton, S. (2003) “Environmental identity: A conceptual and an operational definition.” Identity and the natural environment: The psychological significance of nature, pp.45-65.
Defra (2011) “The natural choice: securing the value of nature, Natural Environment White Paper.” The Stationery Office, London.
Hine R, Pretty J and Barton J. (2009) “Research Project: Social, Psychological and Cultural Benefits of Large Natural Habitat & Wilderness Experience: A review of current literature. Report for the Wilderness Foundation.” Available at: http://www.essex.ac.uk/ces/occasionalpapers/Kerry/Literature%20Review%20for%20WF.pdf
Kals, E., D. Schumacher, and L. Montada (1999) “Emotional affinity toward nature as a motivational basis to protect nature.” Environment & Behavior 31, no. 2: 178–202.
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Measures has been an uncertainty facing my project over the coming weeks, which I have aimed to be as transparent about as possible in my previous blog posts. Consequently, the journey to determining a measure that I feel accurately represents the aim I wish to achieve with my project into the WWHI brief has been a long one, which I will break down throughout this post.
Following On From Project 5
Whilst working on my project up to and including Project 5, I have been looking at measuring the success or failure of applications of nature through measures around wellbeing, social interactions; and subsequently customers attracted to the space which increases profits of the venues.
When presenting my projects in my tutorial group, it was advised by my tutor that wellbeing would be an adequate measure, if I could demonstrate the methodology I would employ to measure it. It was advised that I should perhaps step away from attempting to measure social interactions, as this is a less tangible measure. Consequently, I invested a great deal of time into investigating different forms of wellbeing and how they are measured in academic settings, which you can see summarised below.
MeasuringWellbeing
In the UK measuring wellbeing as an indicator for societies’ progress is debated nationally with the Office for Nation Statistics driving the discussion (Seaford, 2011). Consequently, demonstrating that wellbeing is being seriously considered as a measure of experience in society.
Hedonic Wellbeing:
This includes recording emotive feelings or moods, such as happiness and sadness, that are associated with differing states of wellbeing (Steptoe et al., 2015).
To record this form of wellbeing, individuals are often asked to rate their experience utilising adjectives such as anger, stress, relaxed. The adjectives are utilised don’t simply showcase opposites, the positive and negative adjectives are required to determine a point in which that individuals lies between the two associated dimensions of the positive and negative emotions (Kahneman et al., 2004).
Eudemonic Wellbeing:
This revolves around reporting a sense of purpose and meaning in life to determine states of wellbeing (Steptoe et al., 2015).
To record this diverse measure of wellbeing and resultantly there are multiple methods to measure it . One of the most used measures involves structured self report scales to measure self acceptance, which looks to encourage the acceptance of personal strengths and weaknesses (Ryff et al., 2004). Unlike Hedonic wellbeing, this measure requires reflective self report, which can cause complications in what standards the individual is comparing their current status to.
Life Evaluation:
This measure involves a people’s wholistic assessment of the quality or goodness of their life (Steptoe et al., 2015).
Applying this measure includes utilising processes such as the 11 step Cantril Ladder, where individuals place themselves on the scale from 1 being the worst life possible, to 11 being the best life possible (Cantril, 1965).
Analysis of Measuring Wellbeing:
The measures of eudemonic wellbeing and life evaluation are harder to apply in the setting of my project, as they involve wholistic assessments of a person’s life. Therefore, external factors to my applications of nature may be impacting the outcome of this measure of wellbeing. Such wholistic measures are also conducted over a long time scale, which isn’t suitable for the parameters of my MA project and would be work conducted in the future out of the MA setting. Additionally, all of these self reporting measures of psychological states can be unreliable sources of data, due to both unconscious and conscious biases that lie in individuals.
Alternative Methods of Measuring Wellbeing:
Brainwave Technology
Brainwave technology to measure wellbeing was something suggested to me in the feedback from my dragons den presentation.
Upon further research I have discovered that brainwave activation occurs naturally during active and resting states, but external forces can create activity waves (Desai et al., 2015). This activity is recorded via electroencephalograms to measure differences in waves (alpha, beta, the and gamma) (Desai et al., 2015).
Therefore, there is the possibility of measuring brainwaves before and after an interaction with natural elements incorporated into spaces.
The technology needed to measure such brainwaves would be difficult to access and bring to the setting of a hospitality space.
However, brainwave technology could be useful if hospitality spaces were to remain closed due to pandemic restrictions, as it could be a way to quantify people’s emotions towards biophilic design elements if they were shown a digital rendering of the designs, rather than physically experiencing the design applied in the space.
Reflection:
After conducting this research into measuring wellbeing and then talking with Dr Nigel Oseland (Environmental Psychologist and Professor at UCL), I began to consider that wellbeing may not be the most advantageous measure for my project. I noted that the most suitable measure of wellbeing to apply in my project would be hedonic wellbeing, however due to the subjective psychological reporting nature of this measure I was unsure of its academic validity and rigour. In my meeting with Dr Oseland, he suggested that utilising social interaction may be more specific and beneficial measure of the success of my biophilic design. This was due to the issues I had raised, but also resultant from wellbeing being vastly studied in the field and most beneficially examined over a long period of time. From my research into measure of wellbeing I concurred that there is an overwhelming quantity of research in the field of biophilic design, linking biophilia to improved wellbeing (Browning et al., 2014).
Due to these issues raised around utilising wellbeing as a measure, I looked to move away from wellbeing in its general sense and move towards measuring social interactions. Social interactions are spontaneously evoked through the application of biophilic design (Salingaros, 2015) and they improve personal wellbeing through creating a release of oxytocin, which creates physiological anti-stress responses; thus, reducing stress and anxiety.
Measuring Social Interactions
I considered the following methods to measure social interactions in spaces which may occur resultant from applying nature into hospitality spaces.
Group Sizes
I considered measuring how groups increase over the durations of their visit – this was suggested to me in my stakeholder engagement with Katarina Libby, a Biophilic Design expert.
Length of Stay
Looking at how long customers stay and how many people they interact with whilst they’re in the space, through observational study
Customer Satisfaction
However, other elements can impact satisfaction and it is hard to gain base sample for before and after interaction with the biophilic elements, as it is so subjective.
Quantity of Social Interactions
Either the quantity of interactions between one group/party and other in the space, or possibly measuring the quantity of individual social interactions that occur in the space before and after biophilic elements are introduced into the space.
Quality of Social Interaction
Quality of the interaction linked to wellbeing
Reflection
After exploring many avenues of how to measure social interactions in spaces and their bearing on applications of nature, I still felt this wasn’t the exact direct I was trying to articulate within my project. Measuring social interactions is very hard to determine whether that exact application of nature is what is causing the social interactions and I erased that socially interacting with each other wasn’t what I was trying to achieve, I was trying to achieve people interacting with the application of nature. Subsequently, I explored getting people into the spaces to interact with the applications of nature in the first place. I therefore examined how people are attracted to spaces and nature, and whether the profits of the spaces could be increased by the application of nature.
Attracting Customers and Increasing Profits
Attracting customers and increasing profits is the driving factor for hospitality spaces, to make money, and so this is what will get the businesses involved in my project. Getting the businesses involved in my project is crucial in allowing biophilic design to be widely applied and consequently creating lasting change.
I considered measures such as:
Measuring quantity of customers before and after the nature is added
Asking customers what attracted them to the space
ie: did they come due to the design features or was it something else such as the food offering?
Measuring if customers interacting with certain elements of nature more than others, to suggest that element hosts greater attraction?
Recording business profits before and after biophilic elements are added
This would be extremely hard to pinpoint what was causing the changes in profits and many businesses would be very reluctant to hand over the details of their books.
However, when engaging with my stakeholder in the hospitality industry, I discovered that actually many hospitality business are paying increased attention towards being more sustainable and creating a natural environment for their customers (see below images of conversations with stakeholders). This revelation allowed me to set away from the thinking that the only way I would get hostility businesses involved would be if I could prove that the application of nature would increase their profits. Therefore, I was able to step back and really pin point the exact measure and catalyst for the change I am trying to see.
Reflection, Realisation and Change – Getting to my true aim and measure…
After conducting all of this work and delving deep into different measures to utilise in my project, I still felt that my question and direction of my project was missing the mark of what I was aiming to achieve overall. The reason for this I now realise is that I had so many aims floating around in my head that I didn’t even know the true aim of the project myself. Therefore, I decided to take a step back and look at the bigger picture.
Consequently, I began to try and succinctly write the aim for my project, as I mentioned, I felt that I was trying to examine too many issues at once which was really holding me back. So, what is it that I want to achieve? I began by attempting to write down my aims, which initially led to around 300 words of blurring lines and unclear sentences. However, after a lot of personal introspection, I finally rooted down to the core of what I really want, this being to get people connecting with nature and appreciating its benefits in a way that I have; especially over the lockdowns where I spent lots of time in the garden at home. Additionally, growing people’s connection with nature in such a way will allow a relationship to form between the person and the natural world, which will hopefully raise their awareness and want to protect the natural world, in small ways in their lives, to tackle climate change.
In my stepping back and re-evaluation, I also looked back over my body of work in investigating measures. I realised that when assessing social interactions, what I was actually trying to achieve was to get people to interact with nature, rather that measuring interactions between people in the spaces. Also, in regard to wellbeing, I was trying to achieve an internal improvement to wellbeing through exposure and interactions with nature. Even when looking at attracting people to the spaces to increase profits, I was really trying to bring people to interact with the nature and form a… CONNECTION, that would ultimately result in them spending time and money in the spaces boosting profits for the venues.
So there is it the link between everything that I had been completely missing and the summary what I wish to measure and develop through the work in my project is a CONNECTION WITH NATURE. The diagram below aims to visually display this.
To the left you can see my representation of the endless loop and cycle of my ideas that I was looking to measure and explore. They all fed into each other in some way and from stakeholder feedback and secondary research I viewed them all to be of near equal importance, making no clear stand out direction for my project. Hence, the feeling of an endless loop whereby all measures were fair measures but none truly encapsulating the essence of the work I wish to conduct. However, looking to the diagram on the right hand side, it can be seen that when the various measures are put together there is a clear link between them all, which combines them. This link being that they are all rooted in people forming a stronger connection to nature. Developing upon individuals’ connection to nature will consequently impact factors of improving wellbeing (Browning et al., 2014), evoking social interactions (Salingaros, 2015), attracting customers an increasing profits (Browning et al., 2012) that have been seen to be resultant from exposure and interaction to nature in existing academic works, as outlined.
Additionally, forming a connection between people and nature steps my project away from the realms of the predictable in what is already being studied in the field, into a new arena. The new arena of a connection also provides opportunity to get individuals to take agency over their relationships with the natural world and care for it, aiding the climate crisis. This aims to tackle getting those people who would be typically uninterested in the climate crisis engaged in a refreshing way.
I will go on to unpack how I look to measure and test forming a connection with nature, as well as the importance of connecting with nature in my next blog post.
Bibliography
Browning, B., W.D., Ryan, C.O., Clancy, J.O. (2014). “14 Patterns of Biophilic Design.” New York: Terrapin Bright Green, LLC.
Browning, B., Garvin, C., Fox, B., Cook, R. (2012) “The Economics of Biophilia” New York: Terrapin Bright Green, LLC
Cantril, H. (1965) “The pattern of human concerns.” Rutgers University Press; New Brunswick, NJ.
Desai, R., Tailor, A. and Bhatt, T. (2015) “Effects of yoga on brain waves and structural activation: A review.” Complementary therapies in clinical practice, 21(2), pp.112-118.
Kahneman, D., Krueger, A.B., Schkade, D.A., Schwarz, N. and Stone, A.A. (2004) “A survey method for characterizing daily life experience: The day reconstruction method.” Science, 306(5702), pp.1776-1780.
Ryff, C.D., Singer, B.H. and Dienberg Love, G. (2004) “Positive health: connecting well–being with biology.” Philosophical Transactions of the Royal Society of London. Series B: Biological Sciences, 359(1449), pp.1383-1394.
Salingaros, N. A. (2015) “Biophilia & Healing Environments: Healthy Principles For Designing the Built Environment.” New York: Terrapin Bright Green LLC.
Seaford, C. (2011) “Time to legislate for the good life.” Nature, 477(7366), pp.532-533.
Steptoe, A., Deaton, A. and Stone, A.A. (2015) “Subjective wellbeing, health, and ageing.” The Lancet, 385(9968), pp.640-648.
With the brief of Project 6 in mind, I started this week by considering what an early intervention for my project might look like.
Below you can see my initial spider diagram outlining what an intervention involves and ideas for possible interventions I may look to action in my project. The most notable ideas being to establish a form to represent my idea in a simple way. Also, looking at creating focus groups with hospitality businesses or biophilic experts to allow ideas to be explored in a group session as to what the most effective approaches for biophilic design application in hospitality spaces may look like. And finally, looking at a form of process in an online feedback group, possibly on Facebook, where users could post their favourite uses of biophilic forms or rate hospitality spaces they have visited according to their biophilic properties.
I noted that one of the biggest obstacle I need to overcome is around how to engage people in my idea and have them easily understand it. At present, when I have been engaging with my stakeholders I feel I have fallen into the, often unrecoverable, trap of losing my audience in the first minute or so of conversation. Upon reflection I think this is has been to do with crowding my stakeholders with unfamiliar terms and complex multifaceted ideas, rather than breaking the ideas down into their simplified component parts. Consequently, I began exploring how I could develop a simplistic, visual way to express my idea and engage my audience.
As you can see below, I then went into a brainstorming session where I dug deep into visual ways in which I could express my key concepts/ ideas. The main way I thought about doing this was through utilising a metaphor, which everyone already understands, to showcase my ideas of nature intertwining with spaces and also how adding biophilia to a space can increase customers attraction to that space and improve wellbeing.
Evolution of Ideas Resultant From Brainstorming
I initially though of roots intertwining as they grow to form a new bigger root, to represent biophilia being added in hospitality spaces and consequently creating a greater space. However, I worried that this idea was slightly misleading and it is still a bit blurry in its message. I realised from this idea that I definitely wanted to steer clear of utilising nature in this metaphorical representation, as I felt it made lines between my message too blurry, keeping the concepts very different helped to provide clarity.
Then I moved my thinking on to being around puzzles. How a puzzle can be seemingly incomplete and then the extra pieces are added into it and so a new object is formed; thus, representing adding in biophilia to create a new functioning space. However, with this representation I feared it implied that existing hospitality spaces are incomplete and functioning poorly, which isn’t an assumption I wanted to present my stakeholders with, especially not one I wanted to showcase to hospitality business owners, as this could more than likely cause offence to them.
Consequently, my ideas moved back towards the idea of nature being woven into spaces and looked at different materials which are woven. I then came across ideas which showcase newspaper being twisted and woven together to form a bag. I thought of this concept showing how the material of nature could be worked and interwoven together to form a new object/ space. However, the use of only one material here I felt lacked the moulding together of the space with nature that I wanted to try and encapsulate.
Subsequently, I moved into thinking of things that are moulded together. For instance, play dough or even in welding two materials together. Again these concepts would show the benefits of a seamless union of nature and hospitality spaces to create something new and highly beneficial. But again, I struggled to find these ideas truly captivating and encompassing of my idea as a whole.
https://www.youtube.com/watch?v=n5JOzxJFnbk
So, I moved my thinking slightly and considered items or concepts that are fully functioning as they are, as their own entity, but that when an extra element is added it can produce dramatically heightened benefits. From this line of enquiry I first though of cakes (I must admit I was hungry) and how a cake without flour is still a tasty desert. But, when you add flour it becomes fluffy and irresistible. However, here I feared the message was that something had in fact been taken out of a standard cake (being flourless) rather than something added to a standard cake. And then came my eureka moment. Candles.
A standard unscented candle is what most people would consider as a ‘normal’ candle. This is a fully functioning candle that attracts customers as they are purchased in their millions globally (around 3 billion USD of candles sold 2018). However, scented candles are preferred by most consumers to unscented candles (Ideal Home 2019); thus, they attract even greater custom and they improve wellbeing due to their differing scents having a variety of benefits including reducing stress, helping with sleep and even concentration. Therefore, adding scent which is intrinsically woven into a candle, increases profits and improves wellbeing. Just as, intrinsically incorporating biophilic design into hospitality spaces aims to improve wellbeing and attract greater customers to the spaces, increasing profits of the hospitality businesses.
Formulating a video to showcase this idea of unscented vs scented candles demonstrating the concept of intrinsically adding biophilic design into hospitality spaces to create benefits to wellbeing and the businesses themselves, will be my tasks for the upcoming week.
Remaining Uncertainties in my Project
I am aware that current uncertainties still remain in my project, which include: what type of hospitality I will focus upon making my change in, as well as how I will measure social interactions, improved wellbeing and increased customers/ profits. I am still working on reducing the uncertainties in these areas.
In regard to what type of hospitality I will focus upon, I have been exploring secondary data around defining hospitality and which sectors may benefit more from the application of Biophilia. I also look to talk with more hospitality business as stakeholders to help further narrow in on the exact area of hospitality to focus upon.
However, regarding defining my measurements, I have had discussions with stakeholders that are experts in biophilic design applications and creating improvements to wellbeing through this application, as to how best measure social interactions and wellbeing. I will be developing a blog post on this further in the coming days. However, I need delve further into how to measure customers brought to the spaces as a result of the biophilic design application and/ or increased profits due to Biophilia.
To further my stakeholder engagement I had a very informative and interesting conversation with Dr Nigel Oseland who is an Environmental Psychologist at UCL. Nigel is an internationally recognised expert on the impact of design on performance, specialising in applying biophilic design in the workplace. Additionally, Nigel is in the process of writing a book ‘Beyond the Workplace Zoo: Humanising the Office’ which covers many of the topics we discussed in a workplace context. Consequently, I discussed with him the application of biophilic design in spaces and how this could be applied to hospitality settings, rather than the workplace.
Key Take-Aways from the Discussion:
Biophilic design and bringing in nature to the built environment incorporates a lot more than just plants
Focus also upon light, sound, water and form
Daylight, patterns, fluctuations eg: fountains outside CSM bringing in water and amphitheatre around canal to bring people together, we are social animals
Looking back at evolution, we are social animals and we communicated and told stories before we could read or write. Biophilia connects to this intrinsic link to socialising in a way as we are a part of the natural environment as social animals and so we can use the natural world to facilitate our need for socialising.
For instance, sound plays a huge part in hospitality spaces with echoes being particularly difficult as people get older the lose the speech frequencies in hearing due to evolution; meaning they find it tricky to hear the person that they actually came to the space to meet with when the space is very loud and echoey
Soundscapes – water and bird song
Sound in evolution – too loud – fight or flight rection, too quiet – danger
Managing the correct levels of sound is an element if biophilic design that is rarely considered
The importance of the Terrapin Bright Green “14 Patterns of Biophilic Design” study in terms of design elements and styles
I have already explored this on the surface in my blog, but I will revisit it and unpack it further over the coming weeks
Creating spaces for different settings/ moods
Spaces for contemplation and relaxing, spaces for socialising, etc
Developing almost customisable spaces depending on how you are feeling, and utilising nature revitalise the spaces and to achieve the desired atmosphere in each space
This can be especially interesting when looking at hotel spaces and making the rooms very different from each other and the guest and select the room depending on their mood
Designing for different personality types
Eg: introverted vs extroverted
Introverted: comfortable own company, prefer calm spaces and tend to think things through more
Extroverted: like to be stimulated by the environment, low levels of arousal
Choose rooms based on personality type? Not just mood? – again links to creating a choice or range of spaces rather than designing for the average person, just generally results in not fully targeting anyone
You don’t target marketing to the average person, it is always targeted to specific markets, so why don’t we do this in hospitality spaces?
Nature sparking creativity and reenergising spaces
Using wellbeing as a measure can be tricky, there is possibly more value in measuring social interaction
Hedonic wellbeing
Eudaimonic wellbeing
Wellbeing consists of a multitude of factors that are generally long term, it is hard to pick up utilising the wellbeing scales of measurement over the short term
Short term ‘wellbeing’ I am mostly likely to pick up is more around satisfaction and comfort, less fundamental changes
Wellbeing is also very heavily focused upon in studies, social interaction is less so
Wellbeing is such a massive subject; social interaction is a bit more tangible
Measuring social interactions – possibly do an observation/ utilisation study, of how often the spaces are used. Are people voting with their feet, is one type of biophilic design preferred over another? Is one type of design used more for solo activity and another more for group activities?
Record popularity of spaces against set criteria to measure the success of those elements in the space
Possibility to utilise photoshop modelling or images of biophilic elements in different hospitality spaces and gather responses over what aspects people like and dislike, as a form of intervention
Reflection:
After talking with Nigel, it became apparent that focusing upon measuring social interactions in hospitality spaces may be more beneficial for the purpose of my study, to both create lasting impact in a small scale, which could always be scaled up to measure wellbeing on a more long-term vision in the future. For instance, measuring how many people visit the space before and after the biophilic scheme has been applied or how many people interact with the natural elements applied.
Wellbeing is difficult to measure in a short time scale that is needed for this project in the context of my Masters, as it is tricky to determine how the application of biophilic elements impacts peoples’ long term wellbeing. Whereas, if I focus upon measuring social interactions in the space it can be recorded quantitively in number of interactions but also qualitatively in regard to the quality of interactions. Measuring the quality of the interactions by recorded customer feedback could then be linked back into the topic of wellbeing, with high quality interactions potentially leading to improved short-term wellbeing.
